Please read our return policy carefully. The Okie Soapy Soap Shop reserves the right to change or amend this policy without notice, please do check it regularly.
Refunds & Returns
If you are un-happy with your order upon receipt, you must contact The Okie Soapy Soap Shop within 14 days, via Facebook or email. We need your full name, order number, along with an explanantion of why you wish to return*.
* Please note that under the Consumer Contracts (June 2014), if you have opened, un-sealed and/or used the items they can no longer be returned for a refund due to health & hygiene reasons.
* Refunds are not given on personalised orders, as per consumer contracts.
* In addition, if you received a Free Gift with your order this must be returned in the condition it was dispatched in to qualify for the refund.
Orders are to be returned at the cost of the buyer within 14 days of receiving them. They must be returned via recorded delivery. Once the items have been received, as long as they are in the condition they were originally dispatched in, a refund of the cost of the items will be given within 7 working days. If the items are returned in an unsaleable condition this then forfeits your right to a refund.
Gift Vouchers can be purchased on our website and at Craft Fairs. They are to be used to purchase goods from the website, upto or over the face value of the Gift Voucher. Gift Voucher terms:
- Valid for 1 year from the date purchased – If the voucher is not used within the year, it is then invalid and holds no value
- Can not be exchanged for cash
- Only be used in a single transaction
- Can not be replaced if lost or stolen
- No refunds
- Amount does not include postage
- Any additional costs exceeding the value of this voucher will be paid by the redeemer
This return policy has been set in accordance to the new Consumer Contracts that came into force June 2014.